Toronto Parking Authority manages the parking lots and on street payment kiosks that belong to Toronto and North York. Their success has led to TPA taking on the management of private parking lots. The ability to monitor all of the workers (sub contractors and direct employees) progress and work status has established this organization as ‘best in class’ in their industry. Be sure to attend this session, where Peter shares the TPA story, and describes how its innovative activities can be transferable across any organization responsible for both maintenance and detailed work projects. Learn how better management of the work process can keep both internal and external resources accountable and allow your organizations work product performance to deliver more value than before.
Peter has eighteen years experience working with client organizations to help them improve their performance through work process automation and measurement. Unlike managing shop floor activities, mobile worker activities are intrinsically difficult to manage. Today’s smart mobile business applications will measure performance against standards and provide managers visibility across their key performance indicators. Peter has made industry presentations in North America, Central America, UK and Australia-New Zealand.
