04 Asset Information

Artificial Intelligence (AI) technology is developing rapidly and is appearing more and more often in asset intensive organizations. It is both a Threat and Opportunity. To some it is a tool for making better or faster decisions; and on systems where the output is king that could be a driving factor. For others, it is another layer of fog hiding decision making processes. Evolution of this technology is moving much faster than regulation, and in an unregulated space within a capitalist economy, where AI can provide a commercial advantage it will be used and advanced. How is AI being used in asset intensive organizations today, what could tomorrow look like? What skills and knowledge should Asset Management Professionals be investing in to work in a world with fast evolving AI systems?

This presentation will reflect on a large scale implementation of Asset Management across a multimodal transport business. The implemenation is across an organisation of about 30000 people. It will explore how the implementation was integrated with the corporate planning process and budget setting. It will show how the credibility of the implementation was based on how it could create value to government, customers and the community. It will explore the value creation that has been achieved and how more than 10 times the dollars spent on Asset management is being achieved.

PEMAC, FMC, Toronto Metropolitan University, and municipal experts across Canada have partnered on a project entitled “Leveraging Municipal Asset Master Data and Information for Maintenance and Reliability Readiness.” In this project, a survey of Canadian municipalities has been conducted to determine how asset data and information are collected, when, and how it is set up in various systems across the asset’s lifecycle stages. This presentation will highlight the survey results and make recommendations for potential improvements specifically related to setting up maintenance and reliability for success. Many municipalities have been struggling with such improvement areas for years to set up processes, procedures, and systems. The survey results will help attendees understand the current Canadian landscape and allow making recommendations to improve how and when municipalities best manage their various processes and systems towards improving asset and maintenance management across municipalities. The survey results will help develop and deliver a training course for municipal practitioners in the summer and fall of 2023. The information gathered will also aid in developing a white paper and business case that will increase the profile, understanding, benefits, and requirements for asset master data and information readiness during an asset’s acquisition phase prior to being handed over to the operations and maintenance phase.

Information ontologies have been used to integrate information and clarifying the meaning of its contents in the biomedical domain for decades. More recently, the approach is seeing wider adoption in the financial services and industrial domain. In this presentation, we address three familiar problems commonly observed in all industrial sectors. The first is the undesirable state of having multiple sets of information about the same assets stored in independent silos. There are many popular solutions to this problem; we contend that they are fragile due to a second problem. The second problem is that asset records in different data sources (e.g., an engineering drawing repository, work management system, or SCADA database) representing the same asset are updated independently. This leads to inconsistencies between the data sources over time. The third problem is the most critical and perhaps the most intractable – the contents in the data contain pernicious ambiguities. As a result, we cannot find in the data the clear and definitive answers to guide asset management decisions. Ontologies, and their utility for disambiguation and semantic integration, are well suited to support these challenges of asset record management. We present an ontology for asset information integration currently being trialed at Toronto Water for the audience to assess.

According to GFMAM Landscape, the performance of asset-intensive organizations is dependent on the quality and availability of asset data and information. So why does research indicate that 70% of plant operators report 33% to 50% of their asset and process safety information is either missing, incomplete, inconsistent, or outdated? Common complaints from maintenance planners, reliability engineers, facility engineering, process safety and compliance managers include the following: “We can’t find it,” “It’s not complete,” and “We don’t trust it.” As a result, personnel continually make safety, engineering, financial, capital, maintenance, and operational decisions without full access to complete, consistent, and up-to-date information. Such decisions are suboptimal and can cause significant loss. We call this value leakage. Have you ever wondered how much value leakage is costing your organization? Why do the underlying causes of value leakage persist, and what can you do about it? In this presentation, we examine the root causes of value leakage—from incomplete project information handover, to a lack of standards and processes. We then explore a successful framework to improve AIM, including building the business case and return on investment (ROI). Attendees of this presentation will learn how to identify value leakage and the underlying causes; how to calculate the ROI (qualitative and quantitative) of improving asset information management to reduce value leakage; and quick wins and long-term strategies for improving asset information management.

The Regional Municipality of Durham is a community that makes up the east end of the Greater Toronto Area (GTA), which comprises multiple cities and townships. The region provides a multitude of services to approximately 745,000 residents and maintains $17.85 billion in assets and infrastructure. The region was using several disconnected applications and business processes to manage these services, many of which had limited functionality, reporting, and analytics, as well as a lack of integrations to other systems. In an effort to standardize and streamline these services, the region amalgamated all of the tracking of regional assets, maintenance management, and business technology processes. The region began the process of requirements gathering in 2013; at this time, a steering committee was created to govern the project, and project leads and business subject matter experts were engaged to ensure the product selected met business requirements. In 2015, the region began the procurement process: request for proposal, evaluation, vendor presentation, and negotiations. Maximo was the selected enterprise maintenance management system. Durham used a multi-phased implementation plan—including Planning, Design, Execution, and Closing—which consisted of three go-live dates. This multi-phased approach would span over the course of three years. The initial phase of the project included detailed design, organizational impact analysis, future business process design, future role modifications and development, and multiple-tiered information sessions. The organization identified current operational gaps and business process changes were required. It followed Use Case business processes with some adaptation for operational responsiveness and consistency within the To-Be roles. The business was able to retain current operational practices as much as possible but built in a structured and disciplined approach to maintaining assets. This will influence and impact the quality of analytics and reporting. Through its approach, the region was able to implement a centralized maintenance management system across multiple divisions. This implementation impacted 800 end users across 13 divisions and multiple third-party system integrations. It also performed a readiness assessment of departments, divisions, and areas and organizational, process, and technology criteria. It created a go-live and system support strategy, and monitored system, sustainability, and performance throughout the implementation process.

Are we converting our data to decisions? What is the state of digital adoption in asset management? What has changed since the onset of Covid? What has stayed the same? Using the DIKW Pyramid as our guide, combined with the experience and insights of our panelists; we will explore best practices in data-informed decision-making. Are we now in a much different place on our digital adoption journey?  

Imagine your production facility as a 1950s pickup truck. It’s functional, but a lack of available parts, new regulatory standards, and an absence of modern sensors and electronics make diagnosing problems and improving performance difficult. Commissioned in 1954, Sherritt International Corporation faces many challenges characteristic of a classic car—challenges that not only include equipment lifecycles, but also human resources, software, workflows, and asset obsolescence. This case study will review the training, business process transformation projects, organizational design changes, and continuous improvement initiatives that Sherritt is implementing to modernize their work management processes. See how optimization of these processes have helped address the challenges presented by an aging site, and learn how projects were prioritized, which initiatives helped build organizational capability and improve performance, and what wasn’t worth the effort.

We are in unprecedented times. Covid-19 wreaked havoc on supply chains; decreased production during times of increased demand. Labor shortages, chip shortages, long lead items turning into “maybe next year, if you’re lucky” items. The Russia Ukraine war added further stress to supply chains through sanctions, port closures, fuel shortages and much more. What once was reliable is now unreliable. So how can companies overcome an unreliable supply chain to maintain their reliability? There are several ways to mitigate unreliability; scenario planning, supplier management, and technology. There is no one size fits all and what may work for one company will not necessarily work for another. Scenario planning involves reviewing every potential situation that could occur, then working through to see how the company would be impacted. Ultimately this results in mitigation plans for each scenario. These can then be reviewed and implemented. Proper Supplier Management includes ensuring all suppliers have their scorecards reviewed on a regular basis. Their information updated and kept current. It can also include reviewing which suppliers can become substitutes for others in the event one is not able to provide the required product in time. Technology is important as it links all the information together. Algorithms can be created to let management know that certain parts are low, equipment is wearing out sooner, it also collects information on suppliers for the scorecards. Overall technology is the glue that binds and provides real time information updates. This presentation will review how to best use technology to help mitigate reliability and supply chain issues.

We will be presenting a case study of why a new mobile Plant Maintenance application was required to replace their Agentry solution with the BlueWorx Plant Maintenance solution for their 1900 technicians at a large oil & gas organization in Canada. The need was to improve: executing work orders, raise notifications, execute proper inspections of their assets and equipment to meet their requirements and utilizing GIS to geo spatially locate work. One of the most important reasons on deciding to displace the Agentry solution is to help alleviate their previous cumbersome and frustrating process of slow transmit times and cryptic errors to a faster sync time combines with an administrator tool that’s an easy-to-follow guided process, to correct any processing error that the technician will encounter on a daily basis, to achieve more accurate data recorded to the backend. The pain points they faced were not having the ability to carry out and do inspections in an efficient manner, major transmit fails because of the non-ability to upload large data points and cryptic errors messages. The key driver for the client is the ability to easily enhance the out of box functionality to suit their business model and needs. This also gave them enhanced field capabilities and access digital documentation to assist in their daily tasks. We will showcase the implementation approach, associated project deliverables and ingredients to making this a success for both the customer and S4A IT Solutions. This was all achieved during an unprecedented pandemic which forced us to deliver this project from many continents, all while being delivered fully remote. What was to be achieved of the new solution? The solution helped transform and improve not only their current in-adequate maintenance solution, but also helped culturally shift, across multiple business units, a non engaged workforce into a fully engaged, collaborative team which resulted in increased efficiency. The new solution has transformed business processes into a paperless workflow to help with waste reduction, regulatory compliance, tool time productivity, downtime reduction and enhanced data driven decision making.