05 Organization & People

Canada’s Got Talent –  but can we find it?No this is not an invite to audition for Canada’s new series looking to promote our talent !Think about it - when we watch Canada’s Got Talent how often do we see Singers Dancing and Dancers Singing  Or even worse, Acrobats eating fire while Fire Eaters do tumbles.Never!  - why ?  because when people decide to audition they know what they‘re good at and what skills are required  to be successful. So how do we know we are auditioning, I mean interviewing, skilled and potentially successful Maintenance and Reliability Leaders. How many times have you seen where someone gets hired or promoted into a position of leadership only for them to struggle and sometimes fail. Why does this happen, what went wrong how can we prevent this? We know that they need talents but do we REALLY know which one will allow them to succeed?Let’s take the skilled craftsman (Singer) and make him Maintenance Manager (Dancer)Let’s take the Project Engineer (Acrobat) and make him Reliability Leader (Fire Eater)Join us for this presentation to learn what skills are required to be a Maintenance and Reliability Leader where we guarantee they won’t be the ones you normally think of as being necessary.

Asset Criticality is an important input to production system design, maintenance strategy definition and short term work execution management processes. The value the supporting FEMA exercises provide in determining these categorizations is well understood in the Reliability Community. Less common is the extension of this analytical rigor to the spare parts required to maintain equipment. Establishing and maintaining robust part criticality values can be an invaluable link between operations and the supporting supply chain, helping to set stocking strategies, inform alternative material management approaches and quickly flag when expediting is required. Despite the value, part criticality values (or Risk Priority Numbers) are rarely objectively derived and even less frequently maintained. This presentation is intended to: 1. Establish the link between asset health and spare part availability 2. Illustrate common item criticality practices 3. Provide an overview of a robust item criticality assessment approach 4. Highlight the benefits to be gained from an enhanced approach to item criticality determination.

Seeing information on PEMAC’s new certifications? Wondering how the new globally accredited CSAM, CPAM, and CTAM compliment the well established MMP and CAMP? and how they fit with the WPiAM CAMA certification? This presentation will clear up the mystery by outlining the ins and outs of - MMP and CAMP knowledge-based certifications - CSAM, CPAM and CTAM competency-based certifications (plus future levels) - WPiAM’s CAMA exam and associated certification - How all these certifications fit together and which one(s) might be right for your career path - Application how-to’s This presentation is envisioned to be coupled with a panel discussion with 3, maybe 4, PEMAC members who can share their career journeys and how their certifications have enabled both advancement and recognition. The specific panel participants will be named if this topic is accepted as a MainTrain presentation.

Formal asset management has a relevancy problem when it comes to practical application in operations-heavy industrial sectors. It is a major reason the uptake of holistic and strategic formal asset management has been so slow in North America. As asset management practitioners we are failing to offer and deliver AM in a way that is aligned to and integrated with the incumbent operational management system. To have utility and add value we must see the challenges from the senior operational leaders' perspective and offer AM in a practical way that is seen as the solution to their problems. Join Paul Daoust as he threads the needle and binds great asset management into great operational management.

Our collective goals are to operate and maintain the facility in a safe, compliant, effective, and socially responsible manner to sustain a 100% commercial availability. There is no greater impact to these goals than the people directly responsible for the Operation and Maintenance at the Facilities. These goals are met through a combination of strategies that involve a myriad of challenging communications. More than anything, these communications require a complimentary skillset not necessarily honed by todays skilled craftsmen, soft skills. They may take the form of questioning the status quo, holding each other accountable, or courageous conversations. Essentially, we want teams who will listen and understand the facts of the whole situation at hand, and work together to elevate to the occasion, thereby addressing the failure or opportunities for improvements to the absolute best of their collaborative abilities. In addition to having the Technical skillset to operate and maintain our critical assets, our high functioning Teams need to contribute and extrapolate their soft skills by:-    Creating a psychologically safe space to work to collaborate and challenge -    Know, understand, believe the facts, then Act -    Fostering an Environmental & Safety conscious workplace -    Empowering each other, challenging the status quo and continuous improvement Teams that can leverage these 4 key strategies are able to rise to greatness at the most critical moments and inspire each other to do their very best work. As such, the focus of this MMP Capstone will be the strategic investment and development of our Teams’ communications skillset.  We will explore the many communications related failures that I have personally experienced and dissect individually the cost of each such failure, thereby quantifying the cost of poorly managed communications and, the cost benefit to investing in our greatest asset; Our People. 

There are many reports of skilled labour shortages affecting organizations ability to sustain assets. However conventional solutions to address the “labour shortage” won’t work, in part because every company has its own unique requirements, and in part because it is solving the wrong problem.The underlying problem is that our front-line leaders – supervisors, foremen, charge hands, etc. – do not have the skills they need to effectively train or lead.When supervisors don’t have the skills to train well, companies compensate by trying to hire the skills, with limited success.Front-line leaders need five core skills: instructing, improving, setting priorities, fostering performance, and listening. The most immediate need is often the skill of instructing. For this, the best solution for most companies is the Job Instruction module from the Training Within Industry program – a proven public-domain program. In a study of 600 companies using this approach, 100% of them saw their training time go down 25%. One client cut their time to get people up to speed by more than 60%.In the world of asset management, better skills for asset managers and their supervisors can achieve significant gains - sometimes seemingly overnight.This talk will provide asset management examples, and some suggestions on how you can get started to fix this.When supervisors have better skills, especially in the area of instructing, you can expect the productivity of your asset management crews to improve rather than degrade over time.

MainTrain 2021 Panel DiscussionModerator: Susan LubellAuthor of "Root Cause Analysis Made Simple", Susan specializes in asset management and reliability strategy, cost effective lean maintenance programs and operational excellence. She brings over 25 years of practical experience to drive asset management, maintenance and operational business improvement opportunities. Susan currently serves as National President for PEMAC Asset Management Association of Canada, Chair of the World Partners in Asset Management (WPiAM), and teaches for both the Maintenance Management Professional (MMP) and Certified Asset Management Professional (CAMP) programs. Panelists:John Hardwick, Executive Director, Sydney, Roads and Martime Services NSWRepresenting: AMC - Asset Management Council, AustraliaWith extensive Executive Management and Board experience and a background over the past 30 years in asset management within the electricity and transport industries. A passionate leader of organisational improvement in asset and operational risk management, and has implemented world class asset management strategies implementing effective asset management strategies and systems to manage risk and provide value for customers and communities.John is co-author of Living Asset Management.John has a desire to make a difference and explore new ways of solving wicked problems. John is the past Chair of multiple not for profit organisations the World Partners in Asset Management, Global Forum on Maintenance and Asset Management and the Asset Management Council.João Lafraia, President, Fábrica Carioca de Catalisadores S.A.Representing:  ABRAMAN - Associação Brasileira de Manutenção e Gestão de Ativos, BrazilOÃO RICARDO B. LAFRAIA is MSc by the Cranfi eld Institute of Techonology, in England. MBA by the Pontificia Catholic University/State of Paraná. He taught in the graduation and post graduation about Quality Assurance, Reliability and Organization in the Federal University of Paraná and FGV Rio. He is author and co-author of the books of Reliability Handbook, Mantenability and Availability and Strategic Management and Reliability, Creating the Habit of the Excellence. Author of several articles and lectures about Excellence in Management of Reliability and Health, Environment and Security.Lafraia has acted as General-Manager in 5 Refineries around Brazil. He also headed the Operational Excellence Department for all refineries at Petrobras Headquarters in Rio de Janeiro. Executive Director for the FCCSA Chemical Company. He served as board member for 4 chemical companies. At present moment, he has the position of General-Manager in the Exploration and Production Santos Basin Business Unit and Chairman of the Deliberative Council of ABRAMAN.Johannes Coetzee, Managing Director, Machine Assessment & Reliability Technology (Martech)Representing:  SAAMA - The Southern African Asset Management Association, South AfricaJohannes Coetzee is the MD of Martec and Chairman of the Global Forum on Maintenance and Asset Management (GFMAM), the umbrella body for professional associations in the field of maintenance and assets management across the world. He is the past-president of the Southern African Asset Management Association (SAAMA) and also serves on the Advisory Board of the Industrial Engineering Department at the University of Pretoria, South Africa. Johannes is an Industrial Engineer, holds an MBA and has been in the field of asset management for more than two decades. Naoki Takesue, Mitsubishi Research Institute Inc.Representing:  JAAM - Japan Association of Asset Management, JapanMr. Naoki Takesue is a Professional Engineer and has more than 30 years experience in the field of construction management and asset management for public and private sectors.  In MRI, he is engaged in research and consulting works for developing government policies of infrastructure management.  Also, as a director of JAAM, he is  actively involved in the introduction of ISO55000s into Japan.  

Maple Leaf Foods has embarked on a journey to be the most sustainable protein company on earth with a mandate to relentlessly eliminate waste and improve efficiency. As the World’s First Major Carbon Neutral Food Company, the company is undergoing a cultural, operational, and digital transformation in various functions including Asset Management, Reliability, and Maintenance. The keynotes provide insights into how Strategic and Behaviour-Based Asset Management enables Environmental Sustainability to raise the good in food at Maple Leaf Foods.

Asset management is about good decision making in a structural, systematic and strategic way. It helps you make logical, rational, evidence-based decisions that target your limited resources and prioritize your infrastructure investments. It is the planning tool that helps you organize the future you want for your community. It makes good business sense, and no reasonable person would disagree. This is so obvious that it is boring. This begs the questions: • What could possibly get in the way of evidence-based decision making? • Why do we ignore the things we should not ignore? • Why do we not attend to the things we should attend to? This session will illuminate the condition assessments of a different kind and explore the antidote to asset management apathy.

In 2020, as the COVID-19 pandemic gripped the world, the foundations of business operations shifted instantly. With ripple effects continuing today, organizations continue to strive to adapt to the changing landscape. In these times, the principles and practices of asset management are more critical than ever and can be a framework for embedding resiliency. This presentation will delve into the relationship between asset management principles and three focus areas impacted by COVID, while sharing real life examples from water and wastewater operations. First, we will explore how facility lockdowns and supply chain disruptions impacted equipment repair parts availability. We will dive into how facilities with strong critical spare parts management techniques weathered these disruptions with less panic and time spent chasing parts. And, how techniques such as predictive maintenance programs and planning scheduling better accommodated longer lead times before equipment intervention was required. Second, we will discuss what happens when only a few individuals own the asset management program and they are suddenly absent for health or family support obligations for an extended period. We will interconnect how building a strong ownership of asset management across disciplines and embedding processes and procedures ensures a lasting culture of asset management. Finally, lockdowns and travel bans forced our team to explore new methods for deploying technical support without onsite visits. Innovative approaches from virtually facilitated risk review workshops to augmented reality condition assessments have been developed and implemented over the past year. With advancements in technology, as the accumulation of data grows there has been a concentrated effort to leverage this data toward making data-justified decisions. Over the past year there has also been an increasing emphasis to leverage these analyses to bring decision teams to agreement as managers and client interact virtually. With an interdependent global economy it is only a matter of time until the next disruption hits, and implementing the core principles of asset management can enhance the resiliency of your organization.