3.05 Maintenance Delivery

There are many reports of skilled labour shortages affecting organizations ability to sustain assets. However conventional solutions to address the “labour shortage” won’t work, in part because every company has its own unique requirements, and in part because it is solving the wrong problem.The underlying problem is that our front-line leaders – supervisors, foremen, charge hands, etc. – do not have the skills they need to effectively train or lead.When supervisors don’t have the skills to train well, companies compensate by trying to hire the skills, with limited success.Front-line leaders need five core skills: instructing, improving, setting priorities, fostering performance, and listening. The most immediate need is often the skill of instructing. For this, the best solution for most companies is the Job Instruction module from the Training Within Industry program – a proven public-domain program. In a study of 600 companies using this approach, 100% of them saw their training time go down 25%. One client cut their time to get people up to speed by more than 60%.In the world of asset management, better skills for asset managers and their supervisors can achieve significant gains - sometimes seemingly overnight.This talk will provide asset management examples, and some suggestions on how you can get started to fix this.When supervisors have better skills, especially in the area of instructing, you can expect the productivity of your asset management crews to improve rather than degrade over time.

MainTrain 2021 Panel DiscussionModerator: Susan LubellAuthor of "Root Cause Analysis Made Simple", Susan specializes in asset management and reliability strategy, cost effective lean maintenance programs and operational excellence. She brings over 25 years of practical experience to drive asset management, maintenance and operational business improvement opportunities. Susan currently serves as National President for PEMAC Asset Management Association of Canada, Chair of the World Partners in Asset Management (WPiAM), and teaches for both the Maintenance Management Professional (MMP) and Certified Asset Management Professional (CAMP) programs. Panelists:John Hardwick, Executive Director, Sydney, Roads and Martime Services NSWRepresenting: AMC - Asset Management Council, AustraliaWith extensive Executive Management and Board experience and a background over the past 30 years in asset management within the electricity and transport industries. A passionate leader of organisational improvement in asset and operational risk management, and has implemented world class asset management strategies implementing effective asset management strategies and systems to manage risk and provide value for customers and communities.John is co-author of Living Asset Management.John has a desire to make a difference and explore new ways of solving wicked problems. John is the past Chair of multiple not for profit organisations the World Partners in Asset Management, Global Forum on Maintenance and Asset Management and the Asset Management Council.João Lafraia, President, Fábrica Carioca de Catalisadores S.A.Representing:  ABRAMAN - Associação Brasileira de Manutenção e Gestão de Ativos, BrazilOÃO RICARDO B. LAFRAIA is MSc by the Cranfi eld Institute of Techonology, in England. MBA by the Pontificia Catholic University/State of Paraná. He taught in the graduation and post graduation about Quality Assurance, Reliability and Organization in the Federal University of Paraná and FGV Rio. He is author and co-author of the books of Reliability Handbook, Mantenability and Availability and Strategic Management and Reliability, Creating the Habit of the Excellence. Author of several articles and lectures about Excellence in Management of Reliability and Health, Environment and Security.Lafraia has acted as General-Manager in 5 Refineries around Brazil. He also headed the Operational Excellence Department for all refineries at Petrobras Headquarters in Rio de Janeiro. Executive Director for the FCCSA Chemical Company. He served as board member for 4 chemical companies. At present moment, he has the position of General-Manager in the Exploration and Production Santos Basin Business Unit and Chairman of the Deliberative Council of ABRAMAN.Johannes Coetzee, Managing Director, Machine Assessment & Reliability Technology (Martech)Representing:  SAAMA - The Southern African Asset Management Association, South AfricaJohannes Coetzee is the MD of Martec and Chairman of the Global Forum on Maintenance and Asset Management (GFMAM), the umbrella body for professional associations in the field of maintenance and assets management across the world. He is the past-president of the Southern African Asset Management Association (SAAMA) and also serves on the Advisory Board of the Industrial Engineering Department at the University of Pretoria, South Africa. Johannes is an Industrial Engineer, holds an MBA and has been in the field of asset management for more than two decades. Naoki Takesue, Mitsubishi Research Institute Inc.Representing:  JAAM - Japan Association of Asset Management, JapanMr. Naoki Takesue is a Professional Engineer and has more than 30 years experience in the field of construction management and asset management for public and private sectors.  In MRI, he is engaged in research and consulting works for developing government policies of infrastructure management.  Also, as a director of JAAM, he is  actively involved in the introduction of ISO55000s into Japan.  

The “Power Panel” is comprised of reliability and asset management professionals in the electricity industry and will speak to their experiences within the industry that can be applied to outside of an electricity utility. They will cover a roadmap to ISO55001:2014 certification, asset maintenance strategies and mitigation of risks for capital assets.  Moderator:Daniel Gent, Director of Analytics, Canadian Electricity AssociationDan leads CEA’s Reliability Programs, the only national industry program that leverages reliability data analytics on behalf of member and participating utilities. Dan is a Certified Business Analyst Professional with Certification in Business Data Analytics with over 10 years of experience in the electricity sector working in reliability and asset management, and over 15 years in the telecom industry working in business intelligence support. Rounding out his work at CEA, he also oversees several other committees from Technology to Data Strategy and Finance, Tax and Accounting.Panelists: Erin MacNeil, P.Eng, Asset Management Operations Manager, Nova Scotia PowerErin MacNeil is a Mechanical Engineer with experience in both the Utility and Alberta Oilsands industries.  As the Asset Management Operations Manager for Nova Scotia Power, Erin leads a team which designs and administers processes, programs and technologies which enable, sustain and optimize asset-centric maintenance strategies, and advance initiatives with respect to operations and maintenance excellence.  Erin has worked with NS Power's Asset Management Office for 8 years, and is a Professional Engineer (Mechanical) as well as having attained IAM Certification.  Nova Scotia Power’s AM team has been the recipient of a number of awards including a 2019 Game Changer Award (Connected Plant Conference), and a 2018 GE Digital Innovator Award.  Kyle Smith, Supervisor, Maintenance and Reliability, Hydro OttawaKyle Smith, P. Eng. oversees a team of engineers dedicated to keeping Hydro Ottawa’s distribution system assets functioning, reliable, and cost effective for customers. He leads the development and operation of routine maintenance and inspection programs, as well as processes and initiatives to improve system reliability. Prior to joining Hydro Ottawa in 2019, he gained experience in various technical roles with Nova Scotia Power, Inc. and held leadership positions with both the Canadian Electricity Association and Engineers Canada. Kyle holds degrees in Mechanical Engineering and Engineering Mathematics from Dalhousie University.Ehsan Abbasi, Ph.D., P.Eng, SMIEEE, Senior Reliability Engineer, Lifecycle Maintenance Engineering, AltaLinkEhsan has been with AltaLink as Senior Reliability Engineer – Lifecycle Maintenance Engineering since 2015. He has been active in electrical power industry and academia for more than 12 years with experience on reliability assessment of power transmission and distribution networks, power assets lifecycle, reliability centered maintenance, risk based asset management, condition monitoring along with power system SCADA and IED management solutions. Ehsan received B.Sc. from Amirkabir University of Technology and M.Sc. in Energy Systems Engineering from Sharif University of Technology, Tehran, Iran in 2005 and 2007 respectively. He received M.Sc. and Ph.D. in Electrical and Computer from University of Calgary, AB, Canada in 2010 and 2018 respectively. He joined IEEE in 2009 and is currently a Senior Member. He has been a committee member of CEA Transmission Consultative Committee on Outage Statistics (T-CCOS) since 2015.

Maple Leaf Foods has embarked on a journey to be the most sustainable protein company on earth with a mandate to relentlessly eliminate waste and improve efficiency. As the World’s First Major Carbon Neutral Food Company, the company is undergoing a cultural, operational, and digital transformation in various functions including Asset Management, Reliability, and Maintenance. The keynotes provide insights into how Strategic and Behaviour-Based Asset Management enables Environmental Sustainability to raise the good in food at Maple Leaf Foods.

When comparing maintenance and availability performance internally or externally, you need a set of clearly defined and standardized indicators supported by definitions. In Europe one can use the indicators defined in EN 15341: 2019. In North America one can take advantage of the SMRP metrics. If you want to compare and translate the different local indicators and definitions, you can use the Global Metricators Guidebook – “GloMe” with the harmonized indicators. The harmonized indicators are those which are similar between the SMRP and EN 15431, and those for which any differences can be identified. Each metricator is documented by “hands on” examples of the calculation of the indicator to enhance understanding. The guidebook GloMe focusses also on the application and use of the indicators. This is done by linking the indicators to the maintenance processes and by suggesting “Best in Class values” for some of the indicators. Over the past several years, maintenance and reliability experts from SMRP, PEMAC, and EFNMS teamed up to harmonize, compare, and explain 40 indicators from the standard EN 15341:2019 and the 36 metrics from the SMRP system of metrics. The Global Metricators Guidebook is the culmination of their efforts. The GloMe guidebook offers explanations of maintenance and reliability terms that are most frequently used internationally. The comparison of the indicators and the supporting definitions will help the maintenance and reliability professionals to understand the differences and similarities in these terms.

As part of its digital transformation efforts in the area of physical asset management, Cameco is continuously exploring the use of IIoT and other technologies to reduce costs, increase uptime, and reduce or eliminate safety and environmental consequences. This presentation will discuss drone technology, in particular unmanned aerial vehicles (UAVs), and how this was utilized for an internal tank inspection at Cameco’s Key Lake operation in northern Saskatchewan. The inspection was performed as a trial to determine the feasibility of this technology for this purpose, as well as the pros and cons of establishing a company wide drone-supported inspection program. It was discovered that there are several aspects and considerations to owning and operating an aerial drone. This presentation will cover several of these aspects such as insourcing or outsourcing drone expertise, drone selection, quality of the inspection, safety, and financial analysis. The actual business analysis for this use case will also be presented. At the conclusion of this presentation, attendees will have a better understanding of whether drones could be applicable for their application, and what questions need to be asked if pursuing this technology.

In 2020, as the COVID-19 pandemic gripped the world, the foundations of business operations shifted instantly. With ripple effects continuing today, organizations continue to strive to adapt to the changing landscape. In these times, the principles and practices of asset management are more critical than ever and can be a framework for embedding resiliency. This presentation will delve into the relationship between asset management principles and three focus areas impacted by COVID, while sharing real life examples from water and wastewater operations. First, we will explore how facility lockdowns and supply chain disruptions impacted equipment repair parts availability. We will dive into how facilities with strong critical spare parts management techniques weathered these disruptions with less panic and time spent chasing parts. And, how techniques such as predictive maintenance programs and planning scheduling better accommodated longer lead times before equipment intervention was required. Second, we will discuss what happens when only a few individuals own the asset management program and they are suddenly absent for health or family support obligations for an extended period. We will interconnect how building a strong ownership of asset management across disciplines and embedding processes and procedures ensures a lasting culture of asset management. Finally, lockdowns and travel bans forced our team to explore new methods for deploying technical support without onsite visits. Innovative approaches from virtually facilitated risk review workshops to augmented reality condition assessments have been developed and implemented over the past year. With advancements in technology, as the accumulation of data grows there has been a concentrated effort to leverage this data toward making data-justified decisions. Over the past year there has also been an increasing emphasis to leverage these analyses to bring decision teams to agreement as managers and client interact virtually. With an interdependent global economy it is only a matter of time until the next disruption hits, and implementing the core principles of asset management can enhance the resiliency of your organization.

Presenting Tactical Asset Management deployment and case study overviews implemented at the Regional Municipality of Halton, Water and Wastewater Treatment Division. Demonstrating how collaboration between Maintenance, Operations and Capital can effectively optimize asset value and promote innovation to how municipalities generally view asset management in an industrial setting.Sharing a vision to rebrand the function of Maintenance to “Tactical Life Cycle Management” when aligned with Municipal asset management plans and how this can be achieved through Assessment based Maturity Mapping of the maintenance function.

The Global Forum on Maintenance & Asset Management and highlights of the second edition of it’s recently published Maintenance Framework, including the project to develop the document and differences from the first edition.

L'objectif de ce webinaire, sera un partage d'un récent mandat chez un client minier ou ils ont fait l'évaluation de la maturité de la gestion de maintenance. Le webinaire couvrira également les découvertes et nos actions pour l'améliorer.Agenda de la présentation:- Contexte opérationnel- Évaluation (analyse de données et temps d'outil)- Découvertes- Action en partenariat- Résultats préliminaires- Les actions prochaines pour fiabiliser les opérations