6.04 Management of Change

Asset Management Roadmaps aren’t always perfect. Often they are a work in progress. In this webcast participants will see the journey that EPCOR Water Services Inc. (EWSI) undertook when developing its Asset Management Roadmap/Framework, and learn that even with challenges along the way, the organization overall ended up with a greater understanding and acceptance of asset management.EWSI’s initial framework, developed in 2011, was closely aligned with BSI PAS 55 and later revised to reflect ISO 55000 standards. Participants will learn more about the organization’s first attempt at a typical management system development process that took place over the next 24 month period, and see how this initial approach was unsuccessful.With lessons learned, the organization revised its approach in 2013, looking at asset management related gaps with EWSI operations and used process improvement methodology to develop procedures and tools to resolve those gaps. One of the major gaps identified was lack of asset management plans. The next year, a pilot project focusing on the 10-Steps of asset management (SIMPLE) was completed.Participants will see how this pilot project demonstrated the start-to-finish development of an asset management plan, and the development and field testing of several standards, procedures and tools that would become part of EWSI’s asset management framework. This approach demonstrated the value of asset management, resulting in greater understanding and acceptance of asset management throughout EWSI.

Often people who are good at their jobs at the operations level are promoted to supervisory positions without much thought about how to equip them for success in the new role. The mentality of “sink or swim” has been proven contrary to how people actually learn on the job. So what can you do to up skill your supervisors? What can you do to assist supervisors with transitioning from hourly, operational thinking to salaried leadership thinking? The key lies in knowing how to develop leadership using on-the-job coaching, training and mentorship. When approached strategically and thoughtfully, organizations can effectively equip supervisors to see themselves as part of the management team, develop the skills and confidence to take charge and lead their teams effectively. Presented at MainTrain 2017 

Operations management practitioners face several challenges in optimizing the usage of CMMS and AMS solutions. One of the critical tasks in an increasingly complex environment is ensuring that software solutions keep pace with legislative, productivity and efficiency based requirements. Participants in this session will see how operations management thinkers, among them management theorists and organizational behaviorists in particular, have introduced terms like 'big data', 'refresh' and 'disruptive management' in attempts to stimulate thinking around solution development. See how recent experiences from City of Toronto operating divisions with introducing software solutions illustrate the importance of documenting and validating specific and inter-divisional needs as 'beacons' for project management. Effective and efficient management of internal and external stakeholders requires documented artifacts that are constant throughout the project life cycle. Discover how the absence of such artifacts simply permits changes in scope, requirements and expectations.

Today, leaders of organizations are stretched to do more with less. They are asked to cover more areas with fewer resources, with less time and smaller budgets. Given these constraints, how can we continue to drive improvement and achieve success? We must focus tactically to drive improvement and eliminate issues that impact our ability to perform. In this session participants will see how focused improvement efforts can provide significant bottom line impacts and be sustained after the project. Learn how chronic and persistent reliability issues can be solved using a targeted Process Performance OptimizationSM (PPO) approach that integrates best practices in change management, lean and asset management. In order to effectively drive PPO, organizations should focus on this four-step approach along with weaving in an appropriate level of change management to sustain the gains.