10.1 Metrics / KPIs

Reliability is a powerful concept that applied properly makes the difference between success and failure of installations, processes and systems; nevertheless, reliability does not need to be difficult, complex and overwhelming. Quite the opposite: reliability applications  are more likely to succeed if they are easily understood by the different levels of the organization from trades to CEO. This is achieved by explaining reliability concepts easily understood by everyone within the organization.The general objective of the workshop is to provide theory and practical guidelines to the audience for identifying and addressing reliability issues that are impacting the productivity and profitability the assets they are responsible for.The workshop will provide basic knowledge and understanding regarding the tools and methodologies available within the reliability discipline, for the design, analysis and implementation of equipment strategies to systematically improve the performance of assets.At the end of the training the assistants will be able to:- Understand the current Reliability Engineering terminology- Understand and apply reliability concepts at all levels of the organization- Understand and overcome the typical reliability paradigms- Collect the adequate data and calculate basic maintenance and reliability Metrics- Understand the different reliability methodologies and the right application framework for each one- Combine different reliability methodologies to create an effective reliability program- Understand the role that Reliability Engineering plays within the Asset Management FrameworkThe workshop is specifically designed for current or future reliability engineers, maintenance supervisors and planners with maintenance, engineering and/or operations background that desire to be involved in improving reliability, availability and maintainability of assets through the application of modern reliability methodologies and tools.

In 2011, Cameco's Port Hope conversion facility embarked on a journey towards reliability excellence.  In doing so it attempted to adopt many best practices only to find out that not all practices could work right away, or as designed, or even at all.  Lessons learned covering a number of areas such as materials management, work management, and plant performance measurement will be shared and discussed.

Maintenance performance management through KPIs is often not effective because indicators are not visible or understandable at the floor level. Many companies may also not have financial resources to invest in 'high tech' display monitors in the workplace and if they do, content may not be sufficient for specific crew performance measurement and engagement.In this webcast, J.-P will review how KPIs were introduced to maintenance crews and the entire site as part of the Operational Reliability program launched at Cameco's Port Hope conversion facility through simply tools and how concepts of change management were used. See how KPIs could be used at your own organization and what kind of impact they could have.

Too often organizations are blinded by latest dash-boards, graphics and walls posted with too many Key Performance Indicators (KPIs). In most cases these do not mean much for the people who can impact those numbers. Driving, or leading, KPIs need to be as closely related to actions people can influence as possible. Results, or lagging indicators, are the outcome of how well driving indicators are done. In this session we will discuss what driving indicators should be used in a reactive organization that starts their journey towards a controlled and continuously improving organization as well as indicators used in a mature reliability driven organization.