7.0 Human Resource Mgmt General

The Global Forum on Maintenance & Asset Management and highlights of the second edition of it’s recently published Maintenance Framework, including the project to develop the document and differences from the first edition.

The successful use of the technologies associated to Building Information Management (BIM) depends on the interest and levels of investment that owners are willing to put into their projects. According to U.S. and Australian studies, the costs of poor information management in construction for each of these countries are nearly 15 billion U.S. $. The largest losses (almost two-thirds) were found among property owners. The implementation of BIM technologies for facility management focuses mostly on the technological aspect and often neglects the change management required to migrate from traditional approaches to asset management processes. BIM leverages the generation and use of digital representations of buildings and infrastructures in design, construction, and operations. The cost, efficiency and communications benefits that accrue from fostering single source of truth integrated data sets throughout infrastructure project lifecycles are forcing engineering firms, construction companies and public policy offices to rethink their processes and actions. The biggest potential opportunity for leveraging BIM processes following design and construction is for Facilities and Assets Management. Potential benefits include higher quality overall results, improved data preservation and transfer between life-cycle actors, effective predictive maintenance and energy efficiency. Leveraging the benefits of BIM technologies is easier said than done. There are few generally recognized best practices and many outstanding questions. How can we better plan the integration of BIM and FM into future projects? How can we integrate BIM into the management of existing infrastructure and real estate inventories? What best practices can we learn from existing global trends? This presentation offers some insights on how to transition towards BIM-enabled facility management. Success on this digitization path requires strong leadership from owners and operators, from project inception to operations phase. It investigates the transfer process of information technologies in place as well as changes in the business culture and organizational structure through case studies. Ultimately, a robust process to seamlessly create and transfer data across a facility lifecycle lays the ground for leveraging advanced Construction 4.0 technologies to further optimize the operations and improve the occupancy conditions for facility users.

Most asset owning and operating organizations managing maintenance activities use a computer system – either a CMMS, or an EAM, or possibly a module in their ERP. Usually they want to sustain reliable performance of their assets to deliver high availability to their operations or production groups. These systems are often sold under the moniker, “solution”. Implied in that is the solution to some sort of a problem, one might imagine that it will deliver high reliability, or better maintenance practices, yet they don’t and can’t. Many have fallen victim to slick marketing, buzz words, and promises of functionality that are little more than dreams – vapourware. To get those practical business results you need to change what you are doing and how you are doing it, not how you are tracking it and managing the activities. Those systems do provide some help with data storage, reports, keeping organized and work flows, but they don’t help you define what work to do, nor how often, nor who should do it, they don’t do anything to ensure you actually do the work, and then record what you did with any accuracy. The result is often a system that is riddled with inaccurate, incomplete, or otherwise unfit data that can actually make work for, and be misleading to the system’s users. Interestingly, after seeing hundreds of different instances of different systems in a large variety of organizations, there are some common problems. If you are a supplier of these systems, you can probably relax now. Very few of the problems m have anything at all to do with the software itself. This presentation will explore the reasons for those disappointments and some of the possible solutions.

We’re currently rolling out an Asset Integrity Management System (AIMS) across our terminal network, which consists of nine terminals across Canada and the U.S. We’re publishing 27 new standards as part of this initiative that cover a variety of topics such as risk assessment, inspection planning, recordkeeping, data management, and relevant codes, standards, and regulations. This presentation will focus on the training and rollout of this program and will highlight some of the lessons learned. Some of the challenges include providing training to a group that spans a large geographical area, having a wide variety of stakeholders who require different levels of knowledge about the program (operations, project management, document control, contractors, management), and ensuring training is effective and leads to a smooth adoption of the changes that come with the new standards. Some of the topics we’ll cover include using the ADKAR model of change management to evaluate how effective your training will be; awareness of the need to change; desire to support and participate in the change; knowledge of how to change; ability to implement required skills and behaviours; reinforcement to sustain the change; tailoring presentations to specific groups; creating short and long versions of modules—building blocks for presentations; tailoring presentations to each group based on required knowledge; having a one-hour “crash course” presentation to give a quick overview to certain groups (upper management, those not directly impacted by standards); giving several opportunities for questions to ensure any potential issues are identified early (standard review, training, pre-publishing); and some tips on encouraging engagement: examples and exercises (real world), visual aids (flowcharts, photos, graphics over text), handouts (quick reference guide, poster, contact sheet, acronym list), and summaries (standard review sheets, single-page overviews).

2012 PEM Magazine Maintenance Awardo Plant Engineering & Maintenance magazineo Best use of Technology/Maintenance Innovation categoryo Production Loss Tracing systemo Published March/April 2013 edition of PEM magazine

Organizations have a performance metric for productivity measured as cost per unit produced, or sometimes called unit cost or cost of service. In operations, we recognize we can affect the numerator with how well we manage our costs, and we can affect the denominator with how much we can produce. What is Super-Productivity? We define Super-Productivity as the sum of all the bad over the sum of all the good. As a leader, if you really want agency over all your organization’s activities and you desire operationally excellent results, then you must reflect all the opportunity costs your organization has been blind to in the measure of productivity. Is your organization courageous enough to see yourself in that light? Few are. Here’s what it takes. Join Paul Daoust as we challenge our perceptions on the fascinating relationship between cost, performance and risk. Together we will apply these concepts to asset-intensive organizations to enable more, better decisions, vastly improved business plans and higher value business outcomes from the same assets with fewer resources.

The events of the past several months have forced all organizations to reassess how they carry out their basic business functions and come up with some innovative ways to ensure that they can safely and effectively carry out the activities necessary to deliver the products and services their organizations provide. This interactive session will explore the early learnings from the first few weeks of Covid19 response, the short term adjustments that organizations have made, and how we can continue to integrate these early lessons learned over the next few months. We will also start to explore the longer term considerations for our asset management and maintenance management practices and business decisions. This session's discussion will be focused on practical solutions that organizations can begin to implement right away.

There will be a new normal in the aftermath of this global viral pandemic. Some of it will be out of our control and will happen to us. But some of it is within our control and presents an opportunity for significant improvement. Join us as we discuss the opportunities in asset management we can and should consider to make the best of our adversity to emerge renewed and improved.The article Paul wrote on Medium should be preread to set the stageAnd Now for Something Completely Different 

With many people at home either due to the closure of their operations, self-isolation protocols, or as a proactive measure to reduce non-essential staff on site, some might question how these individuals can be productive, particularly when assets are not operating. However, if employees have access to their CMMS/EAM/ERP data systems from home, here are some value-added activities that employees and employers should consider undertaking given the time they now have. Note these are in no particular order as priorities would be context-specific, and specific procedures are omitted for this same reason. 

The global pandemic is frightening for everyone.  Front line employees must juggle multiple stressors from working with a skeleton staff and increased health risk, to new virtual communications and tools, the threat of job insecurity, and continuing social isolation. To help them cope, session participants will learn three easy strategies they can use right away for calming anxious employees: Breathing techniquesEmotional regulation calmingMatch and guide grounding A virtues mirroring tool will show participants ways to help employees focus on a quality that inspires hope and increases a sense of personal control using qualities they already have at their disposal. Participant stories, sharing and interaction will be encouraged throughout.Here are some links that Marie mentioned during her presentation: Tapping video <vimeo.com/310972837>Breathing video <vimeo.com/310973118>