7.2 Education, Training & Development

Applying agile data governance and leveraging 21 century tools and methods to create an ecosystem that supports the success of asset data management strategies. This approach addresses challenges in resourcing for developing strong governance that considers strategic, tactical and operational needs while providing a unique approach to data gathering, quality and quantity of data at a program level.

The Irving Pulp & Paper maintenance team was the recipient of the PEMAC Maintenance Team of the Year Award for 2021. The team was honored to be nominated based upon long term sustained performance improvements, professional development, controlling reactive maintenance and continuous improvement.

This presentation is a holistic approach to precision machinery installation. We all know very well that the installation has direct impact on the performance and the operating life of the rotating equipment. In my presentation first I speak about the importance of standardization of the installation procedures based on existing standards such as API, ISO, NORSOK, ASME and ANSI. Second I speak about the importance of trainings in Installation procedures and the culture of teaching and sharing the knowledge among the team members including the suppliers. And finally the importance of documentation. The collection and transfer of data during the installation phase, though Commissioning and Site testing and then handing over the equipment to the Operations. I also provide a suggestion how to improve and optimize the installation work.

Canada’s Got Talent –  but can we find it?No this is not an invite to audition for Canada’s new series looking to promote our talent !Think about it - when we watch Canada’s Got Talent how often do we see Singers Dancing and Dancers Singing  Or even worse, Acrobats eating fire while Fire Eaters do tumbles.Never!  - why ?  because when people decide to audition they know what they‘re good at and what skills are required  to be successful. So how do we know we are auditioning, I mean interviewing, skilled and potentially successful Maintenance and Reliability Leaders. How many times have you seen where someone gets hired or promoted into a position of leadership only for them to struggle and sometimes fail. Why does this happen, what went wrong how can we prevent this? We know that they need talents but do we REALLY know which one will allow them to succeed?Let’s take the skilled craftsman (Singer) and make him Maintenance Manager (Dancer)Let’s take the Project Engineer (Acrobat) and make him Reliability Leader (Fire Eater)Join us for this presentation to learn what skills are required to be a Maintenance and Reliability Leader where we guarantee they won’t be the ones you normally think of as being necessary.

Seeing information on PEMAC’s new certifications? Wondering how the new globally accredited CSAM, CPAM, and CTAM compliment the well established MMP and CAMP? and how they fit with the WPiAM CAMA certification? This presentation will clear up the mystery by outlining the ins and outs of - MMP and CAMP knowledge-based certifications - CSAM, CPAM and CTAM competency-based certifications (plus future levels) - WPiAM’s CAMA exam and associated certification - How all these certifications fit together and which one(s) might be right for your career path - Application how-to’s This presentation is envisioned to be coupled with a panel discussion with 3, maybe 4, PEMAC members who can share their career journeys and how their certifications have enabled both advancement and recognition. The specific panel participants will be named if this topic is accepted as a MainTrain presentation.

Our collective goals are to operate and maintain the facility in a safe, compliant, effective, and socially responsible manner to sustain a 100% commercial availability. There is no greater impact to these goals than the people directly responsible for the Operation and Maintenance at the Facilities. These goals are met through a combination of strategies that involve a myriad of challenging communications. More than anything, these communications require a complimentary skillset not necessarily honed by todays skilled craftsmen, soft skills. They may take the form of questioning the status quo, holding each other accountable, or courageous conversations. Essentially, we want teams who will listen and understand the facts of the whole situation at hand, and work together to elevate to the occasion, thereby addressing the failure or opportunities for improvements to the absolute best of their collaborative abilities. In addition to having the Technical skillset to operate and maintain our critical assets, our high functioning Teams need to contribute and extrapolate their soft skills by:-    Creating a psychologically safe space to work to collaborate and challenge -    Know, understand, believe the facts, then Act -    Fostering an Environmental & Safety conscious workplace -    Empowering each other, challenging the status quo and continuous improvement Teams that can leverage these 4 key strategies are able to rise to greatness at the most critical moments and inspire each other to do their very best work. As such, the focus of this MMP Capstone will be the strategic investment and development of our Teams’ communications skillset.  We will explore the many communications related failures that I have personally experienced and dissect individually the cost of each such failure, thereby quantifying the cost of poorly managed communications and, the cost benefit to investing in our greatest asset; Our People. 

Sharing a recent mandate with a mining client where we assessed the maturity of maintenance management. The webinar will also cover the findings and our actions for improvement.Approach   1. After dozens of interviews from trades to maintenance manager, from operators to supervisors, we started to gather an understanding of the situation.   2. Then, a thorough analysis was performed on work order history, PM percentage vs total available work hours, schedule compliance and production KPIs to help pinpoint several recurring issues.   3. The analysis was concluded with on-site shadowing of supervisors and trades. We selected key dates to execute day-in-the-life-of exercises (i.e., shutdown days) to assess the quality of shutdown management and observe the execution effectiveness. Actions in partnership Tool time is a powerful metric because it helps to expose the majority of the teams’ shortcomings: engagement of the team, respect of processes, communication between departments and productivity of all the maintenance members. After the assessment and analysis, we got to work:   1. Work management process   2. Maintenance tactics review     3. Maintenance execution   4. Spare parts analysis Results With a SWAT team approach, we reduced maintenance backlog by 20%, which allowed us to focus on high criticality assets. In less than 8 weeks, we started to see a reduction in major breakdowns of equipment. We started performing root cause analysis on each breakdown and defect elimination workshops to achieve better reliability. By reducing waste related to maintenance activities in planning & execution, the team managed to transfer the work hours toward preventive tasks. The actions got translated into an improved plant availability and higher engagement

There are many reports of skilled labour shortages affecting organizations ability to sustain assets. However conventional solutions to address the “labour shortage” won’t work, in part because every company has its own unique requirements, and in part because it is solving the wrong problem.The underlying problem is that our front-line leaders – supervisors, foremen, charge hands, etc. – do not have the skills they need to effectively train or lead.When supervisors don’t have the skills to train well, companies compensate by trying to hire the skills, with limited success.Front-line leaders need five core skills: instructing, improving, setting priorities, fostering performance, and listening. The most immediate need is often the skill of instructing. For this, the best solution for most companies is the Job Instruction module from the Training Within Industry program – a proven public-domain program. In a study of 600 companies using this approach, 100% of them saw their training time go down 25%. One client cut their time to get people up to speed by more than 60%.In the world of asset management, better skills for asset managers and their supervisors can achieve significant gains - sometimes seemingly overnight.This talk will provide asset management examples, and some suggestions on how you can get started to fix this.When supervisors have better skills, especially in the area of instructing, you can expect the productivity of your asset management crews to improve rather than degrade over time.

Maple Leaf Foods has embarked on a journey to be the most sustainable protein company on earth with a mandate to relentlessly eliminate waste and improve efficiency. As the World’s First Major Carbon Neutral Food Company, the company is undergoing a cultural, operational, and digital transformation in various functions including Asset Management, Reliability, and Maintenance. The keynotes provide insights into how Strategic and Behaviour-Based Asset Management enables Environmental Sustainability to raise the good in food at Maple Leaf Foods.

In 2020, as the COVID-19 pandemic gripped the world, the foundations of business operations shifted instantly. With ripple effects continuing today, organizations continue to strive to adapt to the changing landscape. In these times, the principles and practices of asset management are more critical than ever and can be a framework for embedding resiliency. This presentation will delve into the relationship between asset management principles and three focus areas impacted by COVID, while sharing real life examples from water and wastewater operations. First, we will explore how facility lockdowns and supply chain disruptions impacted equipment repair parts availability. We will dive into how facilities with strong critical spare parts management techniques weathered these disruptions with less panic and time spent chasing parts. And, how techniques such as predictive maintenance programs and planning scheduling better accommodated longer lead times before equipment intervention was required. Second, we will discuss what happens when only a few individuals own the asset management program and they are suddenly absent for health or family support obligations for an extended period. We will interconnect how building a strong ownership of asset management across disciplines and embedding processes and procedures ensures a lasting culture of asset management. Finally, lockdowns and travel bans forced our team to explore new methods for deploying technical support without onsite visits. Innovative approaches from virtually facilitated risk review workshops to augmented reality condition assessments have been developed and implemented over the past year. With advancements in technology, as the accumulation of data grows there has been a concentrated effort to leverage this data toward making data-justified decisions. Over the past year there has also been an increasing emphasis to leverage these analyses to bring decision teams to agreement as managers and client interact virtually. With an interdependent global economy it is only a matter of time until the next disruption hits, and implementing the core principles of asset management can enhance the resiliency of your organization.