9.1 Information Systems

The Irving Pulp & Paper maintenance team was the recipient of the PEMAC Maintenance Team of the Year Award for 2021. The team was honored to be nominated based upon long term sustained performance improvements, professional development, controlling reactive maintenance and continuous improvement.

The successful use of the technologies associated to Building Information Management (BIM) depends on the interest and levels of investment that owners are willing to put into their projects. According to U.S. and Australian studies, the costs of poor information management in construction for each of these countries are nearly 15 billion U.S. $. The largest losses (almost two-thirds) were found among property owners. The implementation of BIM technologies for facility management focuses mostly on the technological aspect and often neglects the change management required to migrate from traditional approaches to asset management processes. BIM leverages the generation and use of digital representations of buildings and infrastructures in design, construction, and operations. The cost, efficiency and communications benefits that accrue from fostering single source of truth integrated data sets throughout infrastructure project lifecycles are forcing engineering firms, construction companies and public policy offices to rethink their processes and actions. The biggest potential opportunity for leveraging BIM processes following design and construction is for Facilities and Assets Management. Potential benefits include higher quality overall results, improved data preservation and transfer between life-cycle actors, effective predictive maintenance and energy efficiency. Leveraging the benefits of BIM technologies is easier said than done. There are few generally recognized best practices and many outstanding questions. How can we better plan the integration of BIM and FM into future projects? How can we integrate BIM into the management of existing infrastructure and real estate inventories? What best practices can we learn from existing global trends? This presentation offers some insights on how to transition towards BIM-enabled facility management. Success on this digitization path requires strong leadership from owners and operators, from project inception to operations phase. It investigates the transfer process of information technologies in place as well as changes in the business culture and organizational structure through case studies. Ultimately, a robust process to seamlessly create and transfer data across a facility lifecycle lays the ground for leveraging advanced Construction 4.0 technologies to further optimize the operations and improve the occupancy conditions for facility users.

2020 was a very different and transformative year for all industries due to the pandemic and mining was not an exception; one of the important challenges for the Kinross’ corporate team was to provide support from the headquarters in Toronto without the capability of travelling to sites; among the different corporate functions, the Maintenance team is responsible for leading the identification; application and effective implementation of practices aiming to the continuous improvement and evolution of Maintenance in order to better position the function globally towards asset management optimization Kinross Gold is a senior gold mining company Headquartered in Toronto with a diverse portfolio of mines and projects in the United States, Brazil, Chile, Ghana, Mauritania, and Russia. The proposed paper and related presentation will explain how the Corporate Maintenance group had to adapt and evolve in order to provide meaningful support to sites in spite of the impossibility of traveling and work side by side with our site based counterparts; in particular the presentation will focus on describing: - Initial failures and struggles in the adaptation process - New streams of support that were developed to overcome the mobilization challenge - How the maintenance corporate changed for good due to the new way of working - The overall performance of the maintenance function globally - The challenges that remains and new barriers expected for the future The proposed paper is simply an effort to share our experiences with the hope that the Asset Management community globally considers these lessons and benefit from them on their own quest for excellence

This will cover the Theory of Technology Implementation: Technology, Process, and People – Pyramid. Any technology implemented is as only as good as the people who use it in the processes you have. With proper training and clear, consistent processes, technology results can be amazing! Mobile has been floating around Plant Maintenance for around a decade but finally got the political will and funding in 2018. We were able to leverage that we were also setting up our Maximo system with Assets and PMs to make them Mobile and reporting friendly, from the start. Our Requirements gathering included realizing that we needed a disconnected solution because we work in many areas without a signal, like Subway track level and we have emergency exit buildings all over the city with no network connection. We chose Maximo Anywhere on Samsung Tab As. We are using the Train the trainer method now with COVID, to limit contacts outside each section. We have a training video produced by IT for basic functionality, but individual training material still needed to be produced. For training of our people we took the slow and steady wins the race approach, allowing each crew to really get personalized support at the beginning of their Tablet use. I always encourage people to ask questions and speak up. I even started a 10 minute rule: If you can’t figure it out in 10 minutes – call/text me! There was also training to be done with Forepeople and Supervisors: How do I see the results? What to do I do with the results? Management has been very happy with results – a picture is worth 1000 words. The Good: Results The Bad: Connectivity issues The Ugly: Early Negotiations over items that when everyone got to test on the tablet, there was an immediate consensus.

Most asset owning and operating organizations managing maintenance activities use a computer system – either a CMMS, or an EAM, or possibly a module in their ERP. Usually they want to sustain reliable performance of their assets to deliver high availability to their operations or production groups. These systems are often sold under the moniker, “solution”. Implied in that is the solution to some sort of a problem, one might imagine that it will deliver high reliability, or better maintenance practices, yet they don’t and can’t. Many have fallen victim to slick marketing, buzz words, and promises of functionality that are little more than dreams – vapourware. To get those practical business results you need to change what you are doing and how you are doing it, not how you are tracking it and managing the activities. Those systems do provide some help with data storage, reports, keeping organized and work flows, but they don’t help you define what work to do, nor how often, nor who should do it, they don’t do anything to ensure you actually do the work, and then record what you did with any accuracy. The result is often a system that is riddled with inaccurate, incomplete, or otherwise unfit data that can actually make work for, and be misleading to the system’s users. Interestingly, after seeing hundreds of different instances of different systems in a large variety of organizations, there are some common problems. If you are a supplier of these systems, you can probably relax now. Very few of the problems m have anything at all to do with the software itself. This presentation will explore the reasons for those disappointments and some of the possible solutions.

In a long career implementing and improving SAP SCM business processes in Oil & Gas, Pipelines, Utilities and Transportation companies, the number one consistently observed problem is poorly identified MRO material masters. Material master identity consists of the item descriptions, the manufacturer and manufacturer part number fields and classification data that support material identification. This presentation is meant to raise the profile of the topic without going into detailed solutions. It is aimed at a general level to all practitioners that make use of maintenance or SCM business processes that use materials. The presentation is software agnostic. These challenges are found in shops running SAP, Oracle, JDE, Maximo…Topics: • Introduction (discussion applies to asset intensive industry and the MRO materials records used in their supporting business processes)  • Generalized view of the current state and how we arrived here. • Structured identification taxonomy – standards and why coherence in the structure is important. • Material master lifecycles are often not considered- beginning, middle, end. • Conclusions: This is not an insolvable problem or one that necessarily demands another $$$ system implementation. It exists only because it has been invisible  Originally Presented at AB Chapter Online Symposium (Part 1 of 7)  05/28/2020  as "The Story of My Journey With MRO Material Master Identities."  Presented MainTrain 2020  09/15/2020

Too often we hear the struggle of not being able to get the information that is required out of the system. It's like the data has disappeared into a big black hole. Maintenance Staff get frustrated in having to feed a system that is difficult to use and time consuming for what is perceived as little or no benefit. This discussion details what a CMMS can do and how best to realize the benefits from using a CMMS. There are a number of critical success factors in managing your CMMS including:• Organization policies and objectives• staff turnover• training• reduced staffing• database review audits• outdated software

Previous presentations regarding the City of Toronto’s journey in Enterprise Work Management Solution deployment discussed the requirements gathering process and methodology for ensuring alignment within the service delivery group as well as across the municipality with other project partners. This presentation outlines the project’s current progress on moving from the program layer towards more specific divisional needs and the “readiness tasks,” which are required to ensure the meeting of critical milestones to realize deployment. Strategies focus on leveraging requirements documents for OCM and integration planning, with particular attention to engaging end users.

Many asset-owning organizations engaging in enterprise digital transformations aren’t realizing the expected value. Follow the money and you’ll see asset-owning organizations spending tens of millions (sometimes hundreds of millions) of dollars and the only clear winners are the solution providers and supporting management consultants. Why? Some approaches can lead their organizations further away from achieving their business goals. Ambitious digital strategies are great, but success is best achieved through technology and first-principles practices and decision-making. Paul Daoust will explore a digital transformation strategy that combines technology with asset management and operational excellence practices into an integrated operational management framework that works.

Mobile devices for recording maintenance and ensuring the most up-to-date procedures and checklists is ideal, but what if there is no wifi where you're working? Until recently, mobile devices had to be connected to the Internet to enable all functionality. Offline Mobile Capability has recently been successfully developed for Nova Scotia Power (NSP) by Megamation. NSP has been using Megamation's DirectLine CMMS for 20 years, which delivers software as a service over the Internet in an all-inclusive, fully supported suite. DirectLine mobile provides a connection between the field and the office through an easy-to-use, full-feature application that works on any cellphone or tablet. Maintenance instructions, checklists, pictures, and the creation of new work orders—as well as other features—can be assessed and updated through the mobile app. Because NSP has numerous remote locations, it required offline mobile capability, so Megamation established a project to meet NSP's needs and successfully launched the new tools in early April 2019. This presentation will demonstrate the technology, share the lessons learned from the design stage through to field implementation, and look at where we're going next.