Member Spotlight: Lana Delic, MMP

Lana came into a maintenance management role from an unexpected direction. She spent most of her career in progressively responsible administrative positions, at one point owning and operating her own business.

Employer: Greater Toronto Airport Authority
Job Title: Tenant Airline Representative

Lana came into a maintenance management role from an unexpected direction. She spent most of her career in progressively responsible administrative positions, at one point owning and operating her own business. Eventually she got an operations job at Pearson Airport Terminal 3 as a Resource Planner where she was part of a team which allocated check-in counters and gate assignments to airlines operating at the terminal. When a supervisor's position became available for the Terminal 3 Maintenance Dispatch Centre and Inventory Stores, Lana applied and was awarded the job. It was as "Maintenance Support Supervisor" that she became interested in furthering her knowledge of maintenance management and enrolled in the PEMAC Maintenance Management Professional certificate program offered at Humber College. "The concepts in the program are high level, but are put forward in a way that someone without a technical background could understand. The instructors were extremely knowledgeable, good-natured and very helpful. Taking the program helped me stand toe to toe with maintenance staff on maintenance issues, join in discussions, ask relevant questions and offer viable solutions." Because of recent restructuring at the Pearson airport Lana has since shifted back into operations and works as a Tenant Airline Representative. She enjoys her current role and finds her background in maintenance and facilities very valuable. She does however have a soft spot for facilities! She loved working directly with the trades - the people who keep it all running.